Description
At Harvey, we're transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
As a Legal Engineer - Product Specialist, you will leverage your legal expertise to help customers seamlessly integrate Harvey into their daily workflows, driving adoption, increasing utilization, and supporting long-term expansion and renewal.
Responsibilities
- Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey's AI into their daily practice.
- Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey's platform.
- Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
- Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
- Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer's lens.
- Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.
- Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.
- Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals.
- Travel may be required from time to time, including visits to customer office locations and company offices.
Requirements
- Qualified in England & Wales
- At least 3 years of experience practicing law within a top in-house team
- Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
- Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos
- Strong understanding of legal processes and challenges faced by legal professionals
- Curiosity about AI's potential to transform the legal industry
- Sales or customer-facing experience, including law firm business development and/or secondment, is a plus, as is experience directly managing law firm client matters and client relationships.