Manager, Internal Communications

Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations, and governments around the world.

The Manager, Internal Communications will establish and lead a centralized internal communications function that informs, aligns, and engages employees across the firm.

Responsibilities

Internal Communications Strategy & Narrative

• Define and lead a firmwide internal communications strategy aligned with business priorities and transformation initiatives
• Establish a clear and consistent “firm story,” ensuring employees understand both strategic priorities and how to act on them
• Own messaging, timing, and reinforcement of key initiatives across the organization
• Translate complex business priorities into clear, actionable communications

Execution & Channel Management

• Lead execution of core internal channels, including newsletters, leadership communications, campaigns, All Hands, and office communications
• Develop and manage the internal editorial calendar, ensuring prioritization and sequencing of firmwide messaging
• Standardize formats, tone, and communication frameworks across all channels
• Oversee production of high-quality written and visual content across internal platforms

Transformation & Change Communications

• Embed communications into major firm initiatives to drive adoption and behavior change
• Partner with practice leaders to define communication plans, milestones, and reinforcement strategies
• Ensure communications are proactive, coordinated, and tied to measurable outcomes

Stakeholder Engagement & Alignment

• Partner with senior leadership, Marketing, and Human Capital to align messaging and priorities
• Represent the CEO’s voice and point of view in firm communications
• Serve as the central point of coordination for firmwide communications requests
• Advise leadership on communication approach, tone, and risk mitigation

Governance & Operating Model

• Establish clear ownership and governance of internal communications across the firm
• Transition and integrate work currently handled by external vendors into an in-house model
• Implement processes for intake, prioritization, and approval of communications
• Ensure consistency and alignment across geographies and teams

Measurement & Continuous Improvement

• Define KPIs to measure effectiveness
• Track performance of communications and continuously refine strategy
• Gather feedback from employees and leadership to improve clarity and effectiveness

Desired Qualifications

• Bachelor's or Master's Degree in Journalism, English, Communications, or related area of study;
• 8–12+ years of experience in internal communications, corporate communications, or marketing communications within a professional services or B2B environment
• Proven ability to lead enterprise-wide communication strategies and transformation programs
• Exceptional writing, editing, and storytelling skills
• Strong stakeholder management skills, including experience working with senior leadership

Career Development and Benefits

• CRA’s robust skills development programs
• Comprehensive total rewards program
• Wellness programming to support physical, mental, emotional, and financial well-being