Description
Electronic Arts builds higher levels of entertainment experiences, inspiring players and fans around the world. In this role, you will be part of the Fan Growth team, focusing on delivering a summer project to improve the premium care experience and operations.
The Customer Experience and Operations Intern will report to the Manager, Premium Care Programs. You will design a pilot program to test a new operations improvement within Premium Care, build and manage a project plan, analyze pilot results, and develop a final recommendation.
Responsibilities:
- Design a pilot program to test a new operations improvement within Premium Care
- Build and manage a project plan, coordinating milestones, dependencies, and deliverables
- Analyze pilot results to understand the impact on customer experience and operational performance
- Develop and present a final recommendation that summarizes the results and impact of the pilot
Qualifications:
- Currently enrolled in a Bachelor’s Degree granting program in Business, Operations Management, Engineering, or a related field with an anticipated graduation date no earlier than December 2027
- Experience using data to solve problems
- Experience planning and managing projects
Electronic Arts offers a comprehensive benefits package, including medical insurance, mental health support, retirement savings, paid time off, family leave, free games, and more.