Description
We are seeking a Manager, International Client Services to focus on capturing and delivering precise, continuous compliance monitoring for Diners Club Network Participants. As a key business analyst, you will elevate operational network compliance and help define the future of our global payment network.
Core Responsibilities:
- Policy Oversight & Compliance Monitoring: Become an expert on payment network policies and operating rules, identifying actionable operational requirements for internal teams and external clients. Analyze and improve operational metrics from DCI Participants to monitor compliance levels and identify key risk indicators for reporting.
- Risk Management & Control Monitoring: Design and implement monitoring programs and operational controls to align with network requirements, audit standards, compliance rules, risk visibility, and strategy. Build and maintain executive-level data reporting, key risk indicator (KRI) dashboards, and control assurance.
- Stakeholder Engagement & Process Modernization: Build deep trust and strong working relationships across Risk, Compliance, Legal, Product, Technology, and Operations. Utilize AI-enabled tools to optimize current processes, automating monitoring tools to maximize consistency and efficiency.
What We’re Looking For:
- The Optimizer: You look beyond standard data and process to streamline network requirements, eliminating operational friction while tightening controls.
- The Policy Translator: You can digest network requirements to convert them into clear, practical guidelines to support compliance adherence by DCI Participants.
- The Data-Driven Partner: You bring structure to operational controls and compliance data standardization using metrics and visual dashboards.
Basic Qualifications:
- Bachelor’s Degree or military experience
- At least 4 years of project management, operations management, policy management, risk management or compliance within the financial services or payments industries
Preferred Qualifications:
- Experience working directly with card payment networks, issuing and acquiring institutions and payment processors
- Experience creating executive dashboards or operational tracking systems
- Project Management Professional (PMP), Agile/Scrum, Lean, or Six Sigma certifications
Salary Information:
- McLean, VA: $151,900 - $173,400 for Manager International Client Services
- Richmond, VA: $138,100 - $157,700 for Manager International Client Services
- Chicago, IL: $138,100 - $157,700 for Manager International Client Services
- Riverwoods, IL: $138,100 - $157,700 for Manager International Client Services
Benefits:
- Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.