Program Manager, Card Network Office (Card Networks)

Job Description

The Global Partner Engineering and Operations (PE&O) team at Stripe is establishing a new function to oversee Card Network Compliance. As a Program Manager, Card Network Office (Card Networks), you will be responsible for developing programs and processes to address Stripe's card network changes and their implications for both Stripe and its users.

Key Responsibilities

• Implement Release Management Process: Establish a release management process for Stripe in accordance with Card Network mandates, advising all cross-functional partners on the impacts, changes, and timelines associated with network updates.
• Review Card Network Releases: Review, analyze, and assess biannual card network releases to identify key initiatives that will significantly impact Stripe's business.
• Monitor Compliance: Establish a framework and process for monitoring compliance with card network requirements and internal policies.
• Develop Metrics and Dashboards: Create and implement comprehensive metrics and JIRA dashboards to effectively monitor, review, and analyze mandates for each release cycle.
• Manage Mandate Intake Process: Oversee the network mandate intake process, ensuring timely review, assessment, and prioritization of mandates.
• Engage with External Partners: Actively engage with external network partners by participating in councils, forums, and regular strategic meetings.
• Advocate for Stripe: Serve as a dedicated advocate for Stripe within the card network ecosystem, ensuring that the unique perspectives, challenges, and opportunities faced by Stripe are considered by network stakeholders.

Requirements

• 5+ years of experience in the payments industry, with significant expertise in working with card networks and understanding card network rules and compliance activities.
• In-depth understanding of acquiring platforms and systems, and their interactions with card network products and processes.
• Proficient in navigating and using JIRA for project management and tracking.
• Proven track record of effectively collaborating with product and engineering teams to develop new processes and strategies in partnership with them.
• Strong program and project management abilities, with the capacity to engage and influence stakeholders outside of direct control.
• Excellent written and verbal communication skills to effectively engage with both internal and external partners and drive change.
• Ability to thrive with minimal guidance, navigating uncertainty and ambiguity while shaping a new program and function at Stripe.
• Strategic thinker adept at identifying cross-functional issues, providing innovative solutions, and communicating the implications of these solutions across existing processes, systems, and teams.