Store Operations Specialist (e-Commerce)

Join Razer, a global gaming technology company, on a mission to revolutionize the way the world games. You will be part of a global team working across 5 continents.

As a Store Operations Specialist (e-Commerce), you will manage and optimize end-to-end e-commerce operations across 40 global markets, ensuring consistency, compliance, and localization. You will drive SOP improvements, workflow automation, and AI adoption while partnering with eCommerce Sales Specialists on data-driven merchandising to maximize conversion and revenue.

Key Responsibilities:

• Manage e-commerce operations across 40 countries, focusing on consistency, compliance, and localization.
• Improve operational SOPs, workflows, and governance frameworks.
• Identify and implement process improvements.
• Drive automation, personalization, and AI-powered enhancements.
• Lead product lifecycle management.
• Collaborate with eCommerce Sales Specialists on data-driven merchandising strategies.
• Ensure accurate product data governance.
• Oversee site enhancements and digital transformation initiatives.
• Manage project timelines and stakeholder alignment.
• Serve as the Subject Matter Expert (SME) for e-commerce operations.
• Handle escalated customer feedback and operational issues.

Requirements:

• Bachelor's degree in Business, E-Commerce, Marketing, Information Systems, or a related field.
• At least 1 year of experience in e-commerce, digital operations, or online merchandising.
• Experience managing multi-market or global e-commerce environments.
• Strong understanding of website architecture, UX principles, and conversion optimization.
• Project management and stakeholder management skills.
• Familiarity with CMS and e-commerce platforms (e.g., Salesforce Commerce Cloud, SAP Commerce Cloud, Shopify, Magento) is beneficial.
• Proficiency in data analysis tools (Google Analytics, Looker, Power BI, etc.).
• Basic knowledge of HTML, CSS, and JavaScript is advantageous.
• Strong communication, problem-solving, and leadership skills.