Head of Business Operations, APAC

You will play a pivotal role in evolving the Asia region’s operating model into a strong, future-focused foundation.

This leader will oversee cross-functional programs spanning financial, operational, organizational, and technology-focused projects.

By leveraging data analytics and sound judgment, you will deliver immediate results while steering strategic transformation for the medium and long term.

You will also manage a team of project managers and data analysts to drive continuous improvement and ensure that the Asia region is positioned for the next chapter of the company’s growth.

Key Responsibilities:

Strategic Transformation & Evolution

• Drive the evolution of the Asia region’s operating model, establishing a resilient, scalable framework that supports long-term growth.
• Collaborate with senior leadership and regional stakeholders to shape strategic priorities, ensuring alignment with the overarching vision for the company’s “next chapter.”
• Continually assess market trends, emerging technologies, and best practices to adapt and refine the region’s structure, processes, and capabilities.

Financial Management & Analysis

• Conduct financial analyses (e.g., cost-benefit, ROI) to validate project feasibility and return on investment.
• Partner with Finance teams to identify revenue-generating and cost-saving opportunities and enable data-driven decisions for regional stakeholders.

Operational Excellence

• Lead initiatives to optimize workflows, standardize processes, and improve and standardize overall operational effectiveness across Asia.
• Establish key performance indicators (KPIs) and service-level agreements (SLAs) to measure the success of transformed processes and evolving operations.

Project & Program Management

• Direct large-scale, cross-functional projects that underpin the transformation and evolution of the Asia region’s operating model.
• Define project scopes, timelines, and deliverables for project managers.
• Manage risks and remove obstacles to achieving tangible improvements.

Data Analytics & Insights

• Utilize data analytics to shape transformation strategies, uncover optimization opportunities, and guide day-to-day decision-making.
• Oversee the creation and maintenance of dashboards, reports, and data models that support continuous improvement and predictive analytics.
• Champion the adoption of new data tools, technologies, and methodologies to drive innovation within the evolving Asia operating model.

Organizational Leadership & Team Development

• Mentor and develop a team of project managers and data analytics professionals; nurture a collaborative culture that innovates with speed.
• Identify and address skill gaps, encouraging upskilling and professional growth to support the region’s evolving requirements.
• Foster a climate of knowledge sharing and best-practice exchange, empowering teams to drive the transformation agenda.

Technology & Innovation

• Partner with tech teams to identify and implement technology solutions that enhance quality and scalability.
• Support the region’s adoption of platforms, tools, and processes that support the evolving operating model, ensuring seamless integration and user acceptance.

Stakeholder Collaboration & Communication

• Act as a key liaison between executive, regional, product, and functional leaders aligning on transformation goals and milestones.
• Clearly communicate progress, risks, and opportunities related to the evolving operating model to senior executives and other stakeholders.
• Build and maintain strong relationships with internal teams, suppliers, and clients to facilitate partnership and alignment on future initiatives.