Description
We are seeking a Customer Service Representative to handle customer enquiries and requests related to Individual Financial Products, Group Life and Medical Insurance, and Wealth Management products.
Responsibilities:
- Mainly handle customer enquiries and requests arising from customers through email correspondence.
- Respond to customer enquiries accurately in a professional manner with tactful customer service skills within established service standards and turnaround times.
- Ensure all customer requests are processed accurately and in compliance with company guidelines and regulatory requirements.
- Work with other departments for case resolutions and streamline the workflow to enhance customer experience.
- Support management and recommend productivity/service improvements.
- Support ad-hoc tasks to achieve desired results of business needs.
Requirements:
- Above 5 years of solid customer service experience preferred but not a must.
- University graduate in business, finance, language studies or other relevant subjects.
- Qualified license of IIQE Papers 1, 3 and 5 preferred.
- Preferably worked previously in a call centre or customer service centre environment.
- Experience in handling customer enquiries through email correspondence.
- Strong written communication skills with the ability to draft clear, professional and customer-focused email responses.
- Self-motivated and able to work independently.
- Fast and accurate typing skills (45+ wpm) and PC literate in MS Word/Excel.
- Good communication skills in English and Chinese, both written and spoken.
Benefits:
- Competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.