Future Opportunities: Sales Onboarding Advocate

At Gusto, we're on a mission to grow the small business economy.

This role blends technical problem-solving with sales and customer service. You'll be helping small business owners get their payroll and HR set up correctly. You'll enter their past information, catch mistakes in their setup before they cause problems, and help them navigate state and federal tax guidelines. This team is where technical sales careers start at Gusto. You'll build a strong foundational understanding of payroll, tax, and compliance expertise while developing consultative sales skills.

Responsibilities:

• Handle high-volume customer interactions across phone and email with small business owners guiding them from onboarding to running their first payroll.
• Own your ticket queue like a seller owns their opportunity pipeline.
• Proactively position plan upgrades and surface cross-sell opportunities for Health Insurance, Workers' Comp, and 401(k).
• Catch tax discrepancies live, troubleshoot unfamiliar state portals in real time, and make the right compliance call for each state, size, and industry combination.
• Configure sick time, PTO, and overtime policies to keep companies compliant from day one.
• Work across teams, knowing when a customer's situation needs a specialist.
• Use assigned AI tools daily as a core part of how you work.

Requirements:

• 1+ years in a high-volume sales or customer service role.
• Eager to learn about a brand new industry.
• Customer obsessed, putting customer needs first.
• Goal-oriented and competitive.
• Strong communication across phone, email, and chat.
• Adaptability and problem-solving skills.
• Proven, day-to-day experience integrating AI into how you work.

Benefits:

• Competitive base pay
• Benefits
• Equity (RSUs)

Salary: $23.00/hr to $24.50/hr