Senior Product Marketing Manager

We're looking for a Senior Product Marketing Manager to lead PMM for our Intercom helpdesk, loved by over 30k customers. You'll shape how we talk to the 25,000+ businesses already using Intercom, build the narrative for an AI-first helpdesk era, and establish Intercom as the obvious choice for teams who want their AI agent and human support layer working as one.

Responsibilities:

• Shape the ICP and audience for the Intercom helpdesk and additional products
• Own core messaging and drive cross-functional alignment
• Define and build the external narrative for the AI-first Helpdesk
• Partner with Product, GTM and Lifecycle on communicating product investment and progress
• Build crisp, high-impact enablement for sales and customer success teams
• Lead launches and go-to-market moments for new products and capabilities
• Create high-quality core PMM assets

Requirements:

• 5+ years in product marketing, ideally in B2B
• Track record of shaping how complex products are understood in market
• Experience with customer retention or expansion motions is a strong plus
• Excellent written communication and strong editorial judgment
• Product-obsessed and technically engaged, with curiosity about AI
• Operate at the intersection of strategy and execution

Attributes we're looking for:

• Ambitious and competitive
• Confident and decisive
• Curious and intellectually engaged
• Tasteful and creative
• Impatient and change-oriented

Benefits:

• Competitive salary and equity
• Lunch served every weekday, snacks, and fully stocked kitchen
• Regular compensation reviews
• Unlimited access to Claude Code and best-in-class AI tools
• Pension scheme & match up to 4%
• Life assurance, comprehensive health and dental insurance
• Flexible paid time off policy
• Paid maternity leave and paternity leave