Description
We're on a mission to make money work for everyone.
As a Lead Machine Learning Scientist, Customer Operations, you'll be at the forefront of our mission to provide unparalleled customer support experiences. You'll leverage state-of-the-art machine learning techniques to understand customer problems and lead the development of an effective human-in-the-loop system.
Your day-to-day:
- Work with stakeholders to identify and scope out impactful opportunities to transform Customer Operations with Machine Learning.
- Lead the design and development of advanced Machine Learning models.
- Provide technical leadership to drive up levels of technical expertise and best practice across the Machine Learning discipline.
- Steer ongoing technical strategy, working closely with our MLOps team and backend engineers.
You should apply if:
- You have a multiple year track record of excellence leading the development and deployment of advanced Machine Learning models.
- You have experience developing and shipping deep learning, graph-based, and/or sequence-based ML architectures to production.
- You're impact driven and excited to own the end to end journey that starts with a business problem and ends with your solution having a measurable impact in production.
- You have extensive experience writing production Python code and a strong command of SQL.
Nice to haves:
- Experience working with customer operations, capacity planning, forecasting, or in regulated institutions.
- Commercial experience writing critical production code and working with microservices.
What's in it for you:
- £115,000 - £150,000 + Incentive Awards tied to your performance + Benefits
- Flexible working hours and trust you to work enough hours to do your job well
- Learning budget of £1,000 a year for training courses and conferences