Business Development Associate (Ha Noi)

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

As a Business Development Associate, you will play a key role in acquiring new customers, cross-selling credit cards and personal loans, identifying mortgage opportunities, and migrating customers to digital solutions.

Principal Accountabilities:

• Acquire new-to-bank customers via bank-led deployments, customer referrals, and self-sourced prospecting
• Cross-sell credit cards and personal loans to existing and new customers
• Identify opportunities for mortgages
• Migrate customers to use digital solutions
• Engage customers confidently, understand their needs, and convert opportunities using needs-based selling
• Explain HSBC product features and benefits clearly and recommend suitable solutions
• Support customers with account opening, coordinating with relevant departments to complete required steps
• Manage post-application activities with internal stakeholders to ensure smooth processing and customer experience
• Deliver assigned KPIs and maximise revenue contribution
• Build positive, professional relationships with customers, stakeholders, and colleagues

Knowledge/Special Skills Requirements:

• Minimum diploma holder and preferably 1–3 years of experience in sales/customer acquisition within banking or channel sales
• Strong interest in sales and customer acquisition; proactive, target-driven, resilient in a fast-paced environment
• Able to manage details and follow workflow/process steps accurately and efficiently
• Able to work independently, multitask, work under pressure, and meet tight deadlines
• Customer-oriented with strong communication skills; able to identify financial needs and refer appropriately
• Competent in Microsoft Office
• Fluent Vietnamese; English/Mandarin is an advantage