Patient Access Coordinator

We are seeking a Patient Access Coordinator to serve as the first point of contact for patients, managing check-in/check-out, payments, and documentation while ensuring a positive and efficient clinic experience.

Responsibilities:

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Requirements:

• High School or GED diploma
• 1-2 years of customer service or healthcare front office experience preferred
• Experience using EMR systems and scheduling platforms strongly preferred
• Strong communication and customer service skills
• Ability to multitask and prioritize effectively in a busy clinic environment
• High level of accuracy and attention to detail
• Ability to collect payments and discuss financial responsibility confidently
• Proficiency in Microsoft Office and comfort using multiple software systems
• Professional, empathetic, and patient-centered approach
• Ability to follow workflows, protocols, and compliance requirements
• Strong problem-solving and conflict-resolution skills
• Ability to work independently and as part of a team

Benefits:

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees