Description
MongoDB Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the MongoDB platform.
The TAM's primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the MongoDB product portfolio.
They do this through a systematic engagement process including deep discovery and the development of a roadmap of shared objectives. They are able to operate in complex environments where there may be shared or even ambiguous responsibilities between the customer and MongoDB.
The TAM is able to shift gears between enabling, coaching and mentoring, and marshaling resources to get the right things done at the right time. The TAM also acts as the eyes and ears of the product team while working with marquee customers as they will sometimes surface new requirements or potential areas of opportunity for future development.
This role will be an early hire into the new Technical Account Management function and will help pioneer the new service offering for MongoDB. Successful candidates will have the flexibility to work around the schedules of customers with 100% uptime systems while enjoying the life/work balance MongoDB promotes.
Responsibilities
As a Technical Account Manager, you'll be highly engaged with a handful of our largest customers, building key relationships with technical leaders and collaborating with them on their projects to build and scale MongoDB solutions - resolving questions and demonstrating solutions related to architecture, performance, recovery, security, and everything in between.
You'll be an expert resource on the best way to run MongoDB at scale, whatever that scale may be. You will identify deep dive opportunities to educate our customers on crucial topics of concern to them and either conduct those deep dives yourself or make timely connections between customers and subject matter experts within MongoDB.
You will also mentor and ramp new team members, and take initiatives in building knowledge of new product lines within the MongoDB ecosystem.
Requirements
You should have 7+ years of relevant experience. We consider all candidates, with an eye for those who combine formal education with self-teaching, are insatiably curious, and are multi-faceted.
It's crucial for every candidate to check these boxes:
- Communicator: Foster open lines of communication amongst internal stakeholders; The TAM ensures all concerned parties, including in some cases the MongoDB executive team, are well informed about accounts within the TAM's portfolio.
- Collaborator: Ability to work independently as well as cross-functionally to ensure customer needs are being met.
- Problem Solver: Comfort thinking on your feet, solving problems in real-time, and reducing pressure and anxiety through calm, authoritative technical leadership.
- Technical Expert: Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems.
- Builder: Develop, document, and help implement techniques, tools and procedures for optimizing MongoDB's technical relationship with marquee customers.
Nice to Have
- Experience managing large scale databases (e.g. RDBMS, NoSQL)
- Extensive experience with mass scale application architectures
- Microservices/Serverless architectures
- CI/CD tools and approaches
- Containerization, orchestration and management tools
- Enterprise Identity platforms
- Experience using or managing MongoDB
- Experience using distributed version control systems, and in particular git
- Strong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering