Description
We are seeking a Quality and Risk Manager to join our team at Circle Integrated Care - Bedford. This is a full-time role for 37.5 hours a week, with a flexible shift pattern.
As a Quality and Risk Manager, you will lead and coordinate the hospital's quality and governance functions, ensuring delivery of safe, high-quality patient care in line with CHG and national standards. You will champion a culture of safety and quality, raising awareness of governance frameworks and supporting staff to understand and implement key regulatory requirements.
Key responsibilities include:
- Preparing the hospital for CQC/HIS/HIW inspections, working with department leads to collate evidence and implement proactive improvement measures
- Coordinating responses and action plans following inspections and audits, ensuring outcomes are tracked and completed within required timeframes
- Ensuring all incidents and complaints are logged and closed in accordance with CHG policy timeframes
- Supporting and leading incident investigations, including Root Cause Analysis (RCA), ensuring outcomes are shared and actions embedded
To be successful in this role, you should have:
- Previous experience in the healthcare industry, with a background in governance or risk management
- Strong knowledge of clinical governance, CQC/HIS/HIW standards, and national quality frameworks
- Experience conducting complex investigations, including Root Cause Analysis (RCA)
- Excellent interpersonal and communication skills with the ability to present and educate confidently
- Proven ability to facilitate change, lead projects, and work collaboratively across teams
- Relevant health-related qualification and evidence of ongoing professional development
- Strong data analysis and report-writing skills with an eye for identifying trends and driving improvement
In terms of benefits, we offer:
- 25 days holiday per year + bank holidays, increasing to 30 days with service
- Management Bonus Scheme
- Private Pension Scheme
- Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
- Friends & Family Hospital Discounts
- Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay
- Non-contributory life insurance
- Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
- Access to resources, tools and services to support your wellbeing
- Employee recognition programmes
- Industry leading training and development opportunities