Senior Product Manager, Switchboard

GitLab is seeking a Senior Product Manager for Switchboard, a control plane for Dedicated, which helps internal teams scale upgrades and maintenance, while giving customers a place to configure their infrastructure, understand the health of their environment, and receive critical updates.

As a Senior Product Manager for Switchboard, you'll shape how customers manage their GitLab Dedicated infrastructure and how our engineering teams operate a growing fleet of customer instances. You'll own the product vision and roadmap, balancing technical and operational needs with a clear, useful customer experience.

Responsibilities:

• Set the vision and roadmap for Switchboard, connecting customer needs and internal operational challenges to priorities for the engineering team.
• Work with engineering and site reliability engineering teams to improve the tools used to operate Dedicated instances, including upgrades and maintenance.
• Improve the customer-facing console so customers can manage infrastructure settings, configure private networking and authentication, and understand their instance's health.
• Talk directly with customers to understand their needs, explain product decisions, and use their feedback to shape the roadmap.
• Bring a strong user experience perspective to product decisions. Work hands-on with engineering to develop and refine workflows.

Requirements:

• Experience owning a product vision and roadmap and working with engineering to deliver improvements for users.
• Technical understanding that helps you discuss infrastructure and operational tradeoffs with engineers and translate them into clear product decisions.
• A strong focus on user experience, with experience making complex technical workflows easier to understand and use.
• Clear communication and the ability and interest to work directly with customers.
• The ability to work independently, make sense of an evolving problem space, and prioritize across customer experience, operational efficiency, and business needs.

Benefits:

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave