Legacy Account Manager

You will be taking over an existing book of established client relationships, working to keep them progressing, retained, and expanding. This is a consulting role disguised as account management, where you will advise business owners on how to grow their businesses using AI.

Responsibilities include:

• Regular check-ins, growth workshops, and strategic conversations with business owners
• Client retention and spotting risk before it becomes a refund conversation
• Business consulting on offer framing, lead generation strategy, sales process, and fulfillment
• Upsell identification and cross-functional coordination with other teams
• Documentation of every interaction, decision, and next step

Requirements:

• Native or near-native English fluency
• Direct experience as a CSM, account manager, or business consultant
• Understanding of lead generation, sales funnels, and AI tools
• Ability to handle difficult conversations and provide solutions
• Comfort with AI tools and quick learning

Benefits:

• High-performance, remote-first team
• Direct access to department heads
• Strong performers progress quickly
• Exposure to AI-led systems and tools
• Autonomy and ownership over your portfolio