Partner Success Lead

About the role

Anthropic's consulting and systems integration partners now sell and deliver Claude work at growing volume. The Partner Success Lead owns the outcome of these engagements, ensuring they complete on scope, customer Claude usage grows, and the outcome is satisfactory.

You will manage a book of in-flight customer engagements across a set of managed partners in EMEA. Your goal is to ensure successful project delivery, diagnose and unblock stalled engagements, and foster senior relationships with partner leadership.

Key responsibilities

• Own every customer engagement in your book from partner match to completed outcome.
• Run the weekly delivery review across your book and bring stalled or at-risk engagements to the weekly at-risk account review.
• Unblock issues such as partner capacity, scope creep, and customer readiness.
• Own delivery quality and consumption across your book, tracking key metrics.
• Build senior relationships with each managed partner's practice and delivery leadership.
• Develop each partner's Claude practice, focusing on certified bench depth and repeatable offerings.
• Convert successful strategies into methodology and best practices.
• Run quarterly practice reviews with each managed partner's alliance and delivery leads.
• Present and persuade across various audiences, including partner executives and Anthropic's leadership.
• Steward funding requests from partners and recommend for or against co-investment.
• Coordinate with internal teams, including Partner Sales and Customer Success Managers.
• Instrument your book and track key performance indicators.

Minimum qualifications

• Experience managing a high-volume book of concurrent customer engagements.
• Ability to build structure and programmatic motions out of in-flight work.
• Track record of delivering completed work and driving customer behavior.
• Judgment on delivery quality and escalation.
• Strong presentation and persuasion skills.
• Deep understanding of customer success in a usage-based business.
• Technical fluency to be credible in delivery reviews.
• Active daily use of Claude or another large language model.

Preferred qualifications

• 5-8 years of experience working with consulting and systems integration partners.
• Direct experience with systems integrators and understanding of their delivery practices.
• Experience running at-risk account reviews and turning stalled work around.
• Depth in a specific industry vertical.
• Experience stewarding co-investment funding.

Logistics

• Annual Salary: €160,000-€220,000 EUR