Enterprise Services Engineer

At Tanium, Enterprise Services Engineers (ESEs) play a crucial role in serving customers as hands-on technical experts for remote and on-site engagements.

You will work in a highly collaborative environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers.

Your main responsibilities will include:

• Operationalizing, administering, and maintaining the Tanium Platform to resolve complex technical issues
• Identifying opportunities for customers to maximize the value of the Tanium platform
• Communicating effectively with customers through verbal and written means
• Conducting daily health checks on assigned accounts and working with Technical Support Engineers on strategic customer activities
• Contributing to and tracking activity reports, root cause analyses, and daily status updates
• Documenting best practices and Play Book entries
• Collaborating with Customer Success Managers to improve Tanium operational status within key accounts
• Providing technical guidance to customer IT support staff

Requirements include:

• Minimum Secret security clearance, with Top Secret or DV preferred
• Bachelor's degree or equivalent experience
• 5+ years of experience in IT/consulting and systems administration/engineering
• Experience working with public sector customers
• Fluency in German and English
• Strong troubleshooting and communication skills
• Broad knowledge across multiple technical domains, with deep expertise in areas such as endpoint security, incident response, and systems management
• Proficiency in utility scripting languages like Bash, PowerShell, or Python

Tanium offers a range of benefits, including 5 days of volunteer time off (VTO) per year.