Description
You'll define how Gusto's conversational assistant works, behaves, and earns customer trust, and how small businesses use it to get real work done across payroll, benefits, HR, and beyond.
Develop a deep understanding of how small businesses actually work inside Gusto today, the workflows they run, where they get stuck, and the work they'd hand off if they could.
Lead the product vision for Gusto's conversational assistant that gives small businesses superpowers, and turn it into a coherent strategy.
Expand what the assistant can actually do. You'll partner with domain teams to grow tool and domain coverage across payroll, time, benefits, and compliance, and hold the bar on quality as coverage grows.
Define how we show up in our customers' ecosystem and the surfaces where work naturally happens, and decide what earns priority against the depth we have in the app.
Partner with engineering and data teams on technical trade-offs, and with design and UXR to understand how customers actually feel about AI acting on their behalf.
Move fast, shipping narrow slices that get customers value early rather than waiting on the complete build.
We're looking for someone with 10+ years of experience building as a product manager, with experience owning meaningful scope and driving broad product or platform-level decisions.
You believe in what AI can do for small businesses, and you're excited to build it. You understand what it takes to build trusted AI products, and you're hands-on and comfortable spanning both platform thinking and UX/experience judgment within the same role.
Our cash compensation amount for this role is $179,000/yr to $220,000/yr in Denver & most major metro locations, and $210,000/yr to $260,000/yr for San Francisco, Seattle & New York.