Soft Services Team Leader

We are seeking a Soft Services Team Leader to oversee the day-to-day operations of the cleaning, waste management, and security teams at The Lexicon, Bracknell.

As a Soft Services Team Leader, you will be responsible for ensuring the delivery of high standards in service, safety, and customer experience.

Key Responsibilities:

• Lead and manage a multi-functional team, including cleaning, waste management, and security personnel.
• Provide training, coaching, and development opportunities to staff.
• Foster a positive and collaborative team culture.
• Maintain a strong focus on customer satisfaction and guest experience.
• Handle customer inquiries and complaints effectively.
• Implement improvements based on customer feedback.
• Ensure the effective delivery of cleaning, waste management, and security services across the site.
• Monitor and maintain high standards of hygiene, cleanliness, and safety.
• Coordinate with other departments to ensure seamless operations.
• Ensure adherence to health and safety regulations, company policies, and industry standards.
• Conduct regular audits and inspections to maintain compliance.
• Address and resolve any compliance issues promptly.
• Manage staffing levels, schedules, and resource allocation efficiently.
• Monitor and control costs across all service areas.
• Identify opportunities for cost savings and operational efficiencies.
• Oversee site-wide incident response and emergency procedures.
• Coordinate with relevant teams during emergencies to ensure safety and continuity.
• Review and update emergency response plans regularly.

Requirements:

• Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.
• Strong leadership and team management skills, with the ability to motivate and develop diverse teams.
• Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.
• Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.
• Solid understanding of health and safety regulations, compliance requirements, and industry best practices.
• Experience in resource allocation to optimize operational efficiency.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: perks, life, and support