Description
Figma is growing its team of creatives and builders on a mission to make design accessible to all.
In this role, you'll develop and deliver a scale customer onboarding experience for a high volume of customers in commercial segments. You'll work closely with leadership to help design what scale onboarding can look like at Figma and expand programs to support international sales teams. You'll collaborate with the Customer Onboarding team to inform and evolve processes and materials for this program. Using metrics, customer feedback, and direct experience, you'll help identify new initiatives and materials needed to better engage and support customers.
Responsibilities:
- Own and manage scale customer onboarding programs supporting a high volume of commercial customers
- Partner closely with sales, marketing, and enablement teams to develop and evangelize the program within Figma
- Guide customer goals and drive a high volume of customers towards onboarding closeout
- Partner with Marketing, Operations, and Sales to build and optimize scalable customer programs
- Report on metrics and customer feedback to assess the impact of successful onboarding
- Develop content and enablement resources for customers to accelerate product adoption
- Consult on product and industry best practices as a trusted advisor across a high-volume book of customers
Requirements:
- 4+ years of relevant work experience, ideally in B2B SaaS
- Experience managing customers through onboarding or implementation of technical products
- Experience working with many customers at one time and demonstrated ability to drive towards successful customer outcomes
- Proven time management and organization skills
- Demonstrated comfort speaking to customers representing different personas
Nice to have:
- Experience using or working with Figma, or other UX/UI experience
- Embodying Figma's values and thriving in a constantly evolving environment
- Proven track record of adapting to new technologies and learning quickly
Benefits:
- Celebrating and supporting differences
- Equal opportunity workplace
- Reasonable accommodation for individuals with disabilities
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills.