Principal Data Privacy Specialist, Fulfillment

The Principal Data Privacy Specialist, Fulfillment, is a senior operational role within ZoomInfo's Office of the Data Protection Officer. Reporting to the Senior Team Lead, Data Privacy Fulfillment, the role supports the effective day-to-day delivery of the Fulfillment team's work, with primary responsibility for complex data subject rights requests, privacy-related queries, and related operational processes across applicable US, European, and other privacy regimes.

As a senior member of the team, the Principal Data Privacy Specialist provides subject-matter expertise, quality oversight, and practical support to colleagues. The role acts as a delegated point of leadership when the Senior Team Lead is unavailable, helping maintain continuity in prioritization, escalation handling, workload coordination, and service delivery.

Responsibilities:

• Manage and oversee the end-to-end handling of data subject rights requests, including access, deletion, correction, restriction, objection, opt-out, and related complaints, ensuring timely, accurate, and compliant responses.
• Oversee the operational management of the data privacy mailbox, including triage and prioritization of queries, coordination of responses, and maintenance of clear records.
• Demonstrated project-management experience delivering privacy fulfillment initiatives from scoping through implementation, including workflow automation, process improvement, operational policy or procedure rollout, and cross-functional change management.
• Support the Senior Team Lead in the day-to-day coordination of the fulfillment team, including workload prioritization, escalation management, quality assurance, and process consistency.
• Provide guidance, coaching, and practical support to other members of the fulfillment team, helping promote consistent, high-quality handling of requests.
• Support the handling of data incident notifications received through privacy fulfillment channels, including initial triage, coordination with relevant teams, and support for root-cause analysis and remediation activities.
• Analyze privacy-related fulfillment queries, assess relevant facts and risk, prepare recommended responses, and escalate complex, sensitive, or higher-risk matters to the Manager, Privacy Fulfillment or other appropriate stakeholders.
• Maintain accurate request records, operational metrics, and supporting documentation to support reporting, audit readiness, and continuous improvement.
• Identify recurring issues, process gaps, and trends in fulfillment activity, including emerging requirements under US privacy and data broker laws, and recommend practical operational improvements.
• Work closely with Legal, Security, Product, Customer Support, and Operations teams to obtain information and coordinate fulfillment activities.

Requirements:

• 3–5+ years' experience in data privacy compliance, data protection, regulatory fulfillment, risk, or a related operational environment.
• Demonstrated experience managing consumer or data subject rights requests under US privacy laws, including the CCPA/CPRA and other applicable state privacy and data broker requirements.
• Relevant third-level qualification and a recognized data protection or privacy certification, or progress toward one.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Professional privacy certification such as CIPP/E, CIPM, CIPT, AIGP, or equivalent is advantageous.
• Demonstrated ability to assess and resolve privacy-requests in a pragmatic, business-focused way, escalating appropriately where legal, regulatory, or reputational risk is elevated.
• Experience providing senior-level support, informal leadership, coaching, or quality oversight within an operational team.
• Strong analytical and problem-solving skills, with a structured and detail-oriented approach.
• Excellent written and verbal communication skills, with the ability to build effective working relationships across the business.
• Ability to work independently, make sound operational judgments, and contribute positively within a collaborative team environment.
• High levels of professionalism, discretion, and integrity when handling sensitive information.