Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
As a Senior Analyst on the Pharmacy Services Automation and Campaign Execution team, you will support the development, delivery, and operational support of technology-enabled solutions that improve patient outcomes, enhance operational efficiency, and drive business value.
In This Role, You Will:
- Support the development and implementation of pharmacy programs, products, and technology-enabled solutions by partnering with business and IT teams to gather requirements and document business needs
- Assist with activities across the Product Development Lifecycle, including requirements gathering, testing, implementation, and post-launch support
- Coordinate and support multiple projects simultaneously, tracking timelines, risks, dependencies, and action items
- Collaborate with product, operations, analytics, and technology teams to support solution design, issue resolution, and successful delivery of business objectives
- Support key technology platforms and capabilities, including campaign management and patient engagement solutions
- Create and maintain business documentation, process flows, test plans, training materials, and stakeholder communications
- Assist in patient and prescriber outreach campaign onboarding or modifications and targeting file management
- Support production defects via triage and in collaboration with cross functional teams
- Analyze business processes and identify opportunities for technology enhancements and operational efficiencies
- Partner with stakeholders to gather feedback, evaluate opportunities, and support continuous improvement initiatives
Ideal Candidate Profile: The ideal candidate combines pharmacy operations knowledge, strong analytical skills, and technology experience. They are detail-oriented, collaborative, and capable of translating business needs into actionable requirements while supporting technology initiatives from concept through implementation.
Required Qualifications:
- 1-2 years of experience in pharmacy operations, healthcare technology, business analysis, project coordination, product support, or a related field
- Understanding of retail, mail order, specialty, or PBM pharmacy workflows and operational processes
- Experience working with pharmacy systems, applications, or technology platforms
- Strong analytical and problem-solving skills
- Experience gathering and documenting business requirements
- Ability to manage multiple assignments and meet deadlines in a fast-paced environment
- Strong verbal and written communication skills
- Experience creating business documentation, process maps, training materials, and presentations
- Ability to work collaboratively with cross-functional teams
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word
- Ability to work East Coast hours
Preferred Qualifications:
- Experience supporting healthcare, pharmacy, or technology-related projects
- SQL experience
- Knowledge of CVS Pharmacy, Caremark, Specialty, or related healthcare systems
- Experience with business analysis, requirements management, or process improvement methodologies
- Experience developing reports and analyzing operational or performance data
- Familiarity with project management tools and processes
- Strong organizational skills with the ability to prioritize work effectively
- Experience supporting patient engagement or patient communication programs
- Demonstrated critical thinking and problem-solving abilities
- Experience working with cross-functional teams in a matrixed organization
- Ability to identify process improvement opportunities and recommend practical solutions
The typical pay range for this role is: $46,988.00 - $112,200.00