Assistant Store Manager (Sur La Table)

The Assistant Store Manager contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey.

This role supports a General Manager (GM) or a Store Manager (SM) in the achievement of sales goals, store operations, and the staffing and performance management of all retail employees.

Job Duties and Responsibilities:

• Models and holds employees accountable to customer service standards.
• Contributes to an environment where employees are informed and capable by supporting and/or delivering training for all employees.
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Supports the GM or SM in proactively staffing the store according to retail census and fluctuations in seasonal business needs.
• Works as a part of a high-performing team to achieve store’s sales plan.
• Provides coaching in the moment and performance feedback to employees.
• Seeks opportunities to increase topline retail sales and directs employees to execute sales driving initiatives.
• Anticipates and solves problems by taking decisive action, follows up with the GM or SM.
• Ensures the accuracy and integrity of employee information.
• Manages deliveries according to standard operating procedures (SOPs).
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
• Ensures adherence to applicable wage and hour laws.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.

Essential Functions:

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the work place coaching and directing employees.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch.
• Ability to work a varied schedule.
• Ability to ascend/descend ladders.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise weighing up to 35 lbs.

Experience and Required Qualifications:

• 1-2 years of progressively responsible retail management experience.
• Prior experience as a Sur La Table Store Floor Lead, preferred.
• Experience driving sales and motivating high performing sales teams.
• Experience training others and holding teams accountable.
• Proficient in POS Systems.
• Proficient with MS Office Suite (Outlook, Word and Excel).
• May require Food Handlers Permit or Food Manager Certification.