Description
As a Customer Support Executive with German (Onboarding) at Tide, you will act as a key liaison between Tide and potential members, ensuring they see the value of joining a leading fintech company.
Your role combines excellent customer service with strong sales skills to convert leads into full Tide members. You will call potential members who have downloaded the Tide app but haven't signed up, follow up with them, and guide them through the onboarding process.
Responsibilities:
- Follow up with potential members who have downloaded the Tide app but haven't signed up
- Guide them through the onboarding process
- Answer their questions and use your persuasion skills to highlight Tide's unique benefits
- Convert them into full-fledged Tide Members
- Build rapport with prospective members to identify areas to upsell relatable Tide products
- Work with the KYC team to ensure members have provided correct documentation
- Troubleshoot any issues that arise
- Utilize your upselling skills to offer a range of Tide Products to prospective leads
Requirements:
- Native-level proficiency in spoken and written German
- Previous customer service or telesales experience
- Focused on revenue and can up-sell to prospective members
- A self-starter that is target-driven
- Comfortable with adapting to constant change and shifting priorities
- Member-first mentality
- Self-motivated and conscientious, wanting to make a real difference to the business
- Ideally some knowledge of compliance, KYC, AML, and associated regulations or previous FinTech experience
- Experience using Zendesk or similar and Predictive (or power) dialer
Benefits:
- Salary €17,600.00 - €19,800.00 gross annual
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget in the amount of 1000 BGN per year
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave