Description
As a Technical Coaching Lead Representative, you will provide technical and procedural coaching to a team of claims processors.
You will analyze trending and Key Performance Indicators (KPIs) to develop targeted performance plans, partnering with Claims Supervisors.
Your responsibilities include:
- Providing support for questions and delivering timely, efficient, and accurate responses
- Supporting, educating, and reinforcing consistent claim process flow
- Facilitating training delivery for current and new information
- Driving process improvement to enhance claim accuracy outcomes
- Being accountable for the team's overall quality results
- Engaging and partnering with aligned supervisors and teams toward quality improvement
The ideal candidate will have:
- Minimum 2 years of technical claim processing knowledge application to the Diamond specific processing system
- Strong KnowledgeXchange research capability
- Customer service driven approach
- Problem-solving skills and technical expertise
- Strong communication and presentation skills
- Demonstrated ability to teach, educate, and coach others
- Process improvement skills
- Fluent understanding and application of key tools and resources for claim processing
This role is based in Bengaluru, India, and typically follows a Monday to Friday schedule.