Description
The Rise Group Practice is looking for an experienced Receptionist/Administrator to join our team for 12-16 hours / week.
The required shifts are as follows:
- Wednesday AM
- Thursday PM
- Friday PM
You may occasionally be asked to work additional hours to help cover absence.
The successful candidate will provide reception and administrative support, working with the team to provide safe, effective and comprehensive primary care to our registered patients.
The role requires somebody who can work both independently and collaboratively with colleagues, can proactively manage patient demand, and can demonstrate a good understanding of clinical systems.
Main duties of the job:
- Answering and making external and internal telephone calls
- Booking patient appointments over the phone, in person and using the online consultation tool
- Responding to general enquiries from patients and external providers, both by email and over the telephone
- Processing repeat prescription requests
- Reviewing recall lists and booking patients for annual reviews
- Scanning of clinical documents
- Chaperoning for the clinical team
- Opening or closing the practice depending on shift timings
- Any other duties delegated by line manager
Qualifications:
- Competency in English and Maths
- Computer literacy with experience of Microsoft Office
Experience:
- Previous experience in a public/patient-facing role
- Previous reception or administration experience
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.