Description
We are seeking a Patient Intake Coordinator to join our Coram/CVS team. As a Patient Intake Coordinator, you will support the Enteral Nutrition Center with the initial admission of patients onto service with the Company.
Responsibilities:
- Process orders from referral sources and patients, respond to phone and fax inquiries, and resolve patient complaints
- Assess patient needs and document referral requests for coordination of care
- Provide information pertaining to equipment supplies and services to applicable departments
- Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
- Relay insurance coverage to referral sources and patients and discuss forms required for billing with patients
- Training will occur virtually and must be able to work alone
- You must be able to work in a fast-paced environment and know when to pivot to accomplish tasks
- You must be able to use your customer service training to be empathetic, patient, and communicate clearly and concisely both written and verbally
Requirements:
- Minimum two years experience in customer service
- Minimum two years experience in healthcare
- Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word
- Strong Organizational Skills
Preferred Qualifications:
- Insurance terminology
- Medical Benefit knowledge
- Typing skills 40-50wpm
- Multi-tasking
- Using multiple screens
- Call Center experience
- Basic math skills
- Clear, concise communication skills
Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Salary: $17.00 - $31.30 per hour