Description
The Enhanced Registrar provides exceptional care to patients through friendly, courteous, and professional service.
Responsibilities:
- Verify the accuracy of EMPI links and report potential linking problems and identity theft.
- Gather, verify, and input patient demographic, insurance, and admission information into a database.
- Register patients for multiple service lines within a facility.
- Explain legal documents in accordance with regulatory requirements.
- Complete financial screening questions to identify potential funding sources.
- Hold financial discussions with patients or representatives.
- Coordinate with physician offices, clinical staff, and patients on out-of-network issues.
- Respond to patient questions regarding billing processes.
- Maintain quality and productivity statistics.
- Lead and/or train new employees.
- Perform cashiering and hospital reception duties.
- Cross-train to cover shifts in other departments as needed.
- Understand the overall facility and patient process.
- Work on admitting reports and Case Mix errors.
- Set the tone for the patient's service.
- Support hospital-specific patient engagement initiatives.
- Support the facility to achieve desired NRI National Research Institute and HCHAPS standards.
Requirements:
- Three years of customer service experience within the last five years.
- Negotiation or collection experience within the last three years.
- Experience working effectively in time-sensitive situations.
- Demonstrated typing proficiency.
- Basic computer skills.
- Excellent communication and interpersonal skills.
Preferred Qualifications:
- Bilingual fluency in English and Spanish.
- Registration experience on Tandem or iCentra.
- Data entry or clerical experience in a medical office setting.
- Working knowledge of medical terminology.
Benefits:
- Benefits eligible position.
- Generous benefits package.
Schedule:
- Monday, Wednesday, and Thursday, 8:30am to 5pm.
- 20 scheduled weekly hours.
Salary:
- $18.85 - $25.61 per hour.