Description
Capital One Canada is seeking a Product Designer to join their Experience Design (XD) Team. As a Product Designer, you will be responsible for crafting intuitive, accessible, and user-centred digital experiences. You will operate at the intersection of data-driven strategy and creative problem-solving, leveraging methodologies like Design Thinking to transform user insights and regulatory constraints into elegant, high-fidelity interfaces.
Responsibilities:
- Be a critical and contributing member of the Join & Start Experience Design team, focused on helping to influence strategy and execution of the overall user experience for the web acquisition and onboarding journeys
- Observe web traffic, analytics dashboards, and competitor research to establish a POV on key areas of enhancement for future A/B tests
- Help define and refine user experiences, from supporting requirements gathering and user research efforts, through user flow mapping, prototyping, and UI design
- Design experiences that make complex tasks and workflows simple and intuitive for all customers
- Create prototypes, wireframes, sketches, user flows, journey maps, and other digital tools to test and improve user experiences in collaboration with key stakeholders across the organization
- Contribute to the ongoing development and refinement of the design system
- Collect user research and integrate feedback as part of the design process
- Help brainstorm and propose design solutions that take products to the next level, while keeping the product direction, visuals, and user experience in consideration
- Help drive design team culture by participating in and helping to lead ceremonies and team events
- Champion user-centred design through demonstrating concrete design impact across the organization
Basic Qualifications:
- At least 4-5 years of UX/Product Design experience, ideally with responsive web design and public-site experience
- Experience using AI tools to aid and assist toward better efficiency gains or idea generation
- Experience with information architecture, page hierarchies, user flows, UX research, wireframing, design systems, and user-centred design principles
- Expert knowledge of both UX and UI best practices, theory, and design processes
- Advanced knowledge of responsive design and accessibility standards
- Expert working knowledge of industry tools - Figma
- A portfolio that demonstrates involvement throughout the design cycle, with a focus on visual design, conceptual thinking, and problem-solving skills in responsive websites, and a showcase of design impact
Preferred Qualifications:
- Prior experience in Banking/Financial Services
- Experience analyzing web traffic/data, user tests, interviews, and call center data to help shape future A/B test opportunities
- Strong working knowledge of HTML/CSS and Generative/Agent AI
- Product Design experience in both Web and Mobile environments
The expected annual salary range for this position is $94,800 - $108,200. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es).
You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.