Description
Salesforce is seeking an Individual Contributor (IC) Service Manager for Financial Systems to serve as the core hands-on subject matter expert responsible for the end-to-end operational stability, performance, compliance, and continuous optimization of enterprise financial systems.
Responsibilities:
- Partner directly with business stakeholders to understand system pain points, gather requirements, and translate them into actionable technical solutions.
- Lead and mentor a team of systems engineers, providing guidance and support to ensure high availability, reliability, and optimal performance of Core ERP systems.
- Own the end-to-end resolution of high-priority incidents affecting financial systems.
- Hands on ownership of Level 2/Level 3 support issues and coordinate user acceptance testing (UAT) for system bugs & enhancements.
- Audit & Compliance: Ensure financial systems adhere to internal controls, SOX compliance, data privacy regulations, and statutory financial reporting standards.
- Access Control & Security: Monitor user access governance, Role-Based Access Control (RBAC), and Segregation of Duties (SoD) to mitigate fraud and security vulnerabilities.
- Disaster Recovery (DR): Regularly test and update business continuity and disaster recovery plans for mission-critical financial databases and applications.
Requirements:
- 12+ years of experience in software engineering & operations, with a proven track record of service ownership of Financial ERP Systems.
- Proven operational background in IT Service Management (ITSM) frameworks, incident/problem/change management, API/integration support, and root-cause analysis.
- Expertise in one of the Finance business processes.
- Experience in multiple Integration technologies like MuleSoft and Workday integrations.
- Experience leading a global team working out of multiple time zones.
- A keen eye for Innovation, Operational Excellence, and Automation.
- A related technical degree required.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
Benefits:
- Time off programs
- Medical, dental, vision
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program