Senior Business Applications Administrator

We are seeking an experienced, proactive, and analytical Senior Business Applications Administrator to anchor the operational health, configuration, and continuous support of our Salesforce ecosystem and interconnected business applications.

The Enterprise Technology – Agentic Operations team within Okta’s Technology, Data & Intelligence (TDI) organization delivers frontline and specialized business application support across Okta's global enterprise tech stack.

Responsibilities:

• Operational Support & Incident Management
• Triage, diagnose, and resolve Tier 2/3 incidents across Salesforce and connected enterprise applications
• Leverage generative AI platforms to accelerate root-cause analysis, automate repetitive support workflows, and optimize ticket triage
• Provide dedicated operational readiness and real-time support during high-stakes business periods
• Serve as an escalation partner and technical mentor to frontline system administrators and support analysts

• System Administration & Ecosystem Health
• Manage user provisioning, security controls, workflow automations, custom objects, page layouts, and reports/dashboards
• Maintain data flow and operational health between Salesforce and third-party SaaS platforms
• Execute change sets, sandbox seeding, regression testing, and production deployments following structured release management methodologies

• Governance, Compliance & Documentation
• Ensure all system changes and administrative practices strictly adhere to TDI security guidelines, data privacy standards, and SOX controls
• Participate in periodic security and access reviews, proactively addressing vulnerabilities and compliance gaps
• Author and maintain comprehensive standard operating procedures (SOPs), system runbooks, and self-service knowledge base articles

Qualifications:

• 4+ years of hands-on experience in business systems administration or technical application support within enterprise environments
• Strong administrative expertise in Salesforce Sales Cloud (configuration, Flow builder, permission management, data loader, reporting)
• Working knowledge of modern enterprise SaaS stacks, including ITSM tools (ServiceNow or Jira Service Management) and version control/release tools such as Gearset
• Solid understanding of enterprise governance frameworks, audit requirements, and SOX compliance procedures
• Proven track record collaborating effectively with cross-functional and distributed teams across multiple time zones
• Outstanding analytical troubleshooting abilities, active listening skills, and clear technical communication