Operations Program Manager, Tax

Job Description

Stripe is a financial infrastructure platform for businesses. Millions of companies,from the world’s largest enterprises to the most ambitious startups,use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet.

The Tax Operations and Delivery team protects user trust by enabling accurate, reliable, and scalable tax operations supporting the TaxJar and Stripe Tax products. The Operations Program Management role exists to strengthen how Tax Operations and Delivery plans, coordinates, and delivers strategic work by building repeatable operating mechanisms that improve alignment, clarity, and execution across the team and its partners.

Responsibilities

• Design, maintain, and improve repeatable, lightweight execution mechanisms that track program status, communicate progress, surface execution risks on a regular cadence, and escalate blockers to the appropriate stakeholders.
• Partner closely with your immediate Ops team and one or two cross-functional leads across Tax Operations, Product, and Engineering to improve cross-functional planning, alignment, and execution of strategic initiatives.
• Identify execution friction, process gaps, and process breakdowns, and recommend scalable improvements that strengthen operational effectiveness.
• Establish meaningful metrics and reporting that provide visibility into execution health and support data-informed decision making.
• Facilitate cross-functional reviews, planning sessions, and execution forums that help teams align, resolve blockers, and deliver measurable outcomes.
• Monitor initiatives through rollout, evaluate outcomes, and drive follow-up improvements or remediation where needed.

Requirements

• 3+ years of demonstrated experience leading complex cross-functional initiatives from ambiguity to execution.
• Demonstrated ability to identify friction and design scalable improvements that drive measurable outcomes.
• Strong structured problem-solving and diagnostic thinking skills, with the ability to investigate issues, identify root causes, and design scalable solutions.
• Excellent written and verbal communication skills, with the ability to influence stakeholders and drive alignment without direct authority.
• Experience designing or improving operational processes, governance, or execution mechanisms that increased organizational effectiveness.