Description
At HP Indigo, ensuring the availability of spare parts is critical to keeping our customers' businesses running.
As a Global Spare Parts Escalation & Supply Chain Specialist, you will take ownership of critical operational escalations, lead cross-functional problem-solving, and drive end-to-end resolution of issues impacting global spare parts operations.
Responsibilities
- Lead critical escalations: Own complex operational issues end to end, from initial identification and root-cause analysis to resolution and follow-up.
- Drive cross-functional collaboration: Bring together stakeholders across Supply Chain, Engineering, Product Support, Logistics, Procurement, Manufacturing, Planning, Warehousing, and regional Service teams to align on priorities and actions.
- Make decisions that matter: Assess business impact, operational constraints, and customer needs to determine priorities and drive timely, effective solutions.
- Turn data into action: Analyze operational data to identify risks, bottlenecks, recurring issues, and opportunities to improve performance.
- Drive continuous improvement: Lead initiatives that streamline processes, improve service levels, reduce operational friction, and enhance customer satisfaction.
- Leverage analytics and automation: Develop and improve dashboards, reports, and automated solutions to increase visibility, support decision-making, and improve operational efficiency.
- Monitor operational performance: Track key performance indicators (KPIs), identify performance gaps, and drive corrective actions.
- Build global partnerships: Serve as a key point of contact for stakeholders worldwide, ensuring clear communication, alignment, and accountability throughout the escalation process.
Requirements
- Bachelor's degree in industrial engineering, Supply Chain Management, Logistics, Operations Management, or a related field.
- Experience in Supply Chain, Logistics, Operations, Customer Support, Manufacturing, or a similar operational environment, preferably in a global organization.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions and manage competing priorities in a dynamic environment.
- Excellent communication and interpersonal skills, with the ability to influence stakeholders and drive collaboration across global teams.
- Strong ownership, initiative, and accountability, with the ability to make decisions under pressure and maintain a customer-focused approach.
- Familiarity with ERP systems and analytical tools such as Power BI, Tableau, SQL, or Python, along with an interest in process optimization and continuous improvement.