Description
We are seeking a highly organised and proactive Administrator to join our team in Somerset. As a key support role, you will help keep our operation running efficiently by ensuring accurate administration, maintaining compliance records, and delivering excellent customer service.
Responsibilities:
- Confirm work undertaken on a daily basis to support revenue generation
- Scan and upload site paperwork to the central system each day
- Input data accurately to produce hazardous waste returns and maintain site compliance
- Manage incoming telephone calls professionally, providing an excellent customer experience
- Maintain site filing systems to company standards
- Contact customers to confirm vehicle attendance appointments
- Produce weekly, monthly and quarterly reports to support operational and compliance requirements
- Work closely with Customer Service and Regional Operations teams to resolve queries and ensure information is accurate and up to date
- Support the Site Manager with any other reasonable administrative duties as required
Essential requirements:
- GCSEs (or equivalent) in Maths and English
- Strong administration experience in a busy office environment
- Confident using Microsoft Office, particularly Excel
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines
- Strong communication skills, both written and verbal
- Professional telephone manner with a customer-focused approach
- High level of accuracy and attention to detail
- Willingness to learn, develop and adapt to business needs
Desirable requirements:
- A Levels (or equivalent)
- Experience within the hazardous waste or waste management industry
- Knowledge of hazardous waste documentation and relevant legislation
- Full UK Driving Licence
Benefits:
- Ongoing career development, training and coaching
- Competitive salary
- Generous pension scheme
- Retail and leisure discounts
- Holiday and travel discounts
- Life cover