Renewals Coordinator

We are seeking a Renewals Coordinator to join our team. As a Renewals Coordinator, you will own the renewal cycle for a defined book of business, ensuring accuracy and timeliness throughout the process.

The Renewals team plays a crucial role in protecting Workable's revenue by working closely with customers worldwide. You will utilize data and dashboards to identify areas of focus and build judgment to determine when standard procedures are sufficient and when an account requires additional attention.

Responsibilities:

• Manage the end-to-end renewal cycle for your assigned book of business
• Analyze account data through Salesforce, dashboards, and health scores to detect renewal risks early
• Conduct renewal negotiations using approved pricing and packaging guidance
• Engage with key stakeholders before renewal deadlines to understand their budget cycles and potential deal roadblocks
• Present pricing and packaging options to customers using provided templates and guidance
• Clearly articulate Workable's value proposition in writing and conversation
• Contribute insights back into the team's playbooks to improve future renewals

Requirements:

• 0-2 years of experience in customer-facing, sales, or account management roles
• Strong organizational skills, with the ability to manage multiple tasks simultaneously
• Proficiency in using new tools, such as Salesforce and spreadsheets
• Interest in pricing, negotiation, and subscription-based businesses
• Demonstrated sense of ownership and proactive problem-solving
• Excellent written and verbal communication skills in English
• Eligibility to work in Greece
• Experience with subscription renewals or retention work is a plus

Benefits:

• Annual salary of 20,000-25,000 EUR
• Private Health Insurance and Medical Plan
• Performance Bonuses
• Cell phone reimbursement
• Apple gear provided