Technical Support Engineer (TSE) Intern

As a Tanium Technical Support Engineer (TSE) Intern, you will support Tanium's world-class customer organization, responsible for the satisfaction & retention of enterprise customers.

You will work with a 1:1 mentor TSE to resolve technical issues, answer technical questions, and conduct root cause analysis on live production implementations of Tanium.

Responsibilities include:

• Working with a 1:1 mentor TSE on real-world customer problems in security, operations, asset management, & risk management.
• Contributing to triaging technical issues, engaging with customers, and conducting root cause analysis.
• Supporting efforts in security (Forensics, Cyber Threat Intelligence, Incident Response), operations (Compliance, Vulnerability Scanning, Patching, Integrity Monitoring), & general automation.
• Assisting customers with Tanium platform/module upgrades.
• Partnering with other TSEs to assist with their assigned cases.
• Shaping, executing & delivering special projects with peer interns that directly impact Tanium.
• Acquiring a deep understanding of how Tanium's technology works and how to support, operate & integrate it.
• Learning how to document best practices, track activity, document root causes, & complete accurate reports.
• Rigorously testing Tanium's product in a home lab environment.

Requirements:

• Authorization to work in the U.S. now & in the future.
• Availability to work full-time from June 7, 2027 – August 13, 2027.
• Undergraduate student currently enrolled in a college or university.
• Eligible graduation dates: December 2027 or Spring 2028.
• GPA of 3.5 or above.
• Some experience with endpoints, networking or operating systems/servers.
• Love for creating an amazing customer experience.
• Ability to work independently with good judgement and attention to detail.
• IT Helpdesk experience preferred.
• Other experience working with customers is a plus.

Benefits:

• Hourly rate of $27.00.
• 401k matching.
• Monthly allowance for communications reimbursement.
• 5 days of volunteer time off (VTO) after 90 days of employment.