Manager, Account Manager

Job Overview

Join the Account Management team at Flexport to grow the company's book of business across Singapore and Malaysia by deepening existing client relationships.

Responsibilities

• Lead the business growth plan for a portfolio of clients, generating sales leads, transforming leads into opportunities, and developing solutions.
• Use advanced knowledge of clients' business goals, the industry, and Flexport's services to proactively close and deliver new solutions.
• Serve as a trusted advisor to clients, advocating for their needs and finding win-win solutions.
• Conduct regular client touch points and business reviews to help clients understand the value they are realizing.
• Manage and mentor Account Managers, holding them accountable for performance and growth.
• Teach account management fundamentals and support each AM's development with regular feedback and career growth recommendations.
• Work cross-functionally across various teams to develop and execute client strategies.
• Proactively monitor client health to identify opportunities for improvement.
• Ensure high product adoption by mastering the Flexport platform and teaching clients how to maximize their experience.

Requirements

• Bachelor's or master's degree.
• At least 5 years of experience in sales, account management, and supply chain operations, preferably in managerial or team lead positions.
• Background in logistics, freight forwarding, or supply chain (highly preferred).
• Entrepreneurial mindset with a strong track record of delivering innovation and driving results.
• Experience working with global teams and driving desirable solutions.
• Experience building client relationships globally and leveraging those relationships to grow the business partnership.
• Passionate about achieving team success and able to inspire and motivate the team.
• Strategic thinker and disciplined planner.
• Excellent presenter and communicator.
• Exceptional negotiation and problem-solving skills.
• Comfortable adapting to Flexport's culture.
• Willingness to keep learning and curiosity.
• Highly collaborative with a track record of building strong internal and external relationships.
• High integrity and ethics.
• Experience in electronics, retail, or tech verticals is an advantage.
• Experience with AI adoption is a plus.