Description
As a Technical Consulting Engineer at Cisco, you will be an integral part of the Customer Experience (CX) team delivering Business Critical Services to customers.
You will provide expert assistance for complex technical support requests by applying advanced troubleshooting to resolve issues across specific technologies and architectures, such as Catalyst Center.
Your responsibilities will include:
- Collaborating with customers, partners, and internal engineering teams to drive resolution and continuous improvement
- Championing product quality by documenting bugs, defects, and systemic issues for the Engineering team
- Managing and enhancing lab environments and digital intellectual capital to deepen technical expertise, support complex troubleshooting, and scale solutions across the team
- Leveraging TAC AI capabilities, software, automation, and diagnostic tools to drive quality and efficiency
- Mentoring peers and team members to foster both individual and team development
The successful applicant must be eligible for a U.S. Government DOD Security Clearance and be a U.S. Person (i.e., U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee).
Minimum Qualifications:
- 8 years relevant experience in Cisco networking
- Demonstrated technical proficiency in deploying, managing, and troubleshooting the Cisco Catalyst Center solution
- Cisco Certified Internetwork Expert (CCIE), Cisco Certified Networking Professional (CCNP) or equivalent skills in Enterprise Networking
Preferred Qualifications:
- Experienced delivering Cisco standard methodologies within customer's infrastructure
- Ability to lead or guide teams made up of Cisco, Customer and Partner members in the analysis and resolution of sophisticated network problems
- Strong analytical and problem-solving skills with ability to solve technical problems
- Ability to provide high-level crisis management through anticipation of issues, problems or events and actively resolving them with the Customer and Partners
The starting salary range for this position is $130,200.00 to $180,500.00, and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits.