Description
The Senior Manager, Global Product Returns and Remarketing will lead the global strategy and execution for product returns, disposition, remarketing, and value recovery across returned, excess, and end-of-life products.
Responsibilities:
- Lead worldwide product returns and remarketing strategy across forecasting, operations, disposition, resale, refurbishment, recycling, and recovery pathways.
- Own business performance for returned, excess, and end-of-life products, including inventory velocity, aging exposure, recovery value, cost, service levels, and customer experience.
- Develop and govern global operating processes, KPIs, and performance routines that improve predictability, compliance, partner execution, and end-to-end accountability.
- Build and manage cross-functional execution plans with reverse logistics, refurbishment, finance, category, sales, planning, regional operations, and external business partners.
- Use market, financial, operational, and inventory insights to identify recovery opportunities, manage risks, forecast outcomes, and recommend actions to senior leadership.
- Drive process standardization, AI and automation, digital enablement, and continuous improvement initiatives that reduce waste, improve cycle time, and scale global execution.
Qualifications:
- Global people leadership experience with the ability to lead, develop, and inspire distributed teams across regions, cultures, and functions.
- Strong knowledge of reverse logistics, product returns, remarketing, refurbishment, product disposition, channel sales, and inventory optimization.
- Financial and commercial acumen with experience improving recovery value, managing cost, analyzing inventory exposure, and influencing business trade-offs.
- Executive communication skills with the ability to translate complex data into concise insights, decisions, risks, and recommendations for senior stakeholders.
- Proven ability to influence cross-functional stakeholders, manage external partners, resolve operational escalations, and align teams around measurable outcomes.
- Continuous improvement and digital transformation mindset, including experience with process excellence, analytics, automation, governance, and scalable operating models.
Education & Experience:
- Four-year or Graduate Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 10+ years of job-related experience or 8-10 years of management experience, preferably in supply chain, operations, or a related field.
Compensation and Benefits: The pay range for this role is $121,950.00 - $179,900.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave