Description
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a Laboratory Project Manager (LCMS) in our Lenexa, KS office, you will partner closely with sponsors and internal teams to ensure studies are conducted in accordance with regulatory requirements, study protocols, contractual obligations, and company procedures.
Responsibilities:
- Recognize, exemplify, and champion ICON's values centered around our commitment to People, Clients, and Performance.
- Serve as the primary sponsor contact for assigned bioanalytical studies and programs.
- Lead the planning, execution, monitoring, and closeout of studies, ensuring delivery against scope, quality, budget, and timeline commitments.
- Build and maintain strong client relationships through proactive communication, study updates, and issue resolution throughout the study lifecycle.
- Coordinate cross-functional teams to achieve study milestones and deliverables.
- Develop and maintain project plans, timelines, resource requirements, and risk mitigation strategies.
- Proactively identify, escalate, and resolve project risks, operational challenges, and client concerns.
- Lead sponsor meetings, study update calls, kick-off meetings, and issue-resolution discussions.
- Present study progress, key deliverables, risks, and mitigation plans to internal and external stakeholders.
- Drive accountability across functional teams to ensure adherence to protocol requirements, quality standards, and client expectations.
- Monitor study budgets, scope changes, forecasting, and financial performance in partnership with Business Development and operational leadership.
- Support proposal development and client presentations as needed.
- Gather, analyze, and interpret study metrics to support operational decision-making and continuous improvement initiatives.
- Ensure study documentation remains compliant, inspection-ready, and properly archived upon project completion.
- Participate in process improvement initiatives and the development of best practices to enhance operational efficiency and client satisfaction.
- Represent ICON at sponsor meetings, investigator meetings, industry events, and other client-facing engagements as required.
Requirements:
- Bachelor's degree or equivalent in Life Sciences, Business, Project Management, or a related field.
- 3+ years of experience in clinical research, bioanalytical laboratory services, pharmaceutical, biotechnology, CRO, or related life sciences environments.
- 2+ years of project management, study management, or client-facing experience within a clinical research or laboratory environment.
- Experience managing clinical studies, laboratory service programs, or related projects.
- Strong understanding of clinical trial operations, laboratory services, and regulated environments.
- Proven ability to build and maintain strong client relationships.
- Experience managing budgets, forecasting, project scope, and timelines.
- Strong problem-solving, decision-making, and organizational skills.
- Excellent verbal, written, presentation, and stakeholder management skills.
- Demonstrated ability to work effectively across cross-functional teams in a matrix environment.
- Proficiency with Microsoft Word, Excel, PowerPoint, and project management tools.
- Ability to work in a hybrid environment with onsite presence three days per week in Lenexa, KS.
Rewards & Benefits:
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways