Description
At The Royal Marsden NHS Foundation Trust, we are proud of our international reputation for delivering world-class patient care, education, and research. Through our unique partnership with The Institute of Cancer Research, we have helped create Europe's largest comprehensive cancer centre, driving innovation and excellence in cancer treatment.
We are looking for a motivated, enthusiastic, and compassionate individual to join our friendly and dedicated team of Radiotherapy Aides. This is an exciting opportunity for someone who enjoys working in a busy, patient-facing environment and wants to play an important role in supporting patients throughout their radiotherapy journey.
Main duties of the job
- Provide friendly and professional reception of patients and their escorts.
- Record the attendance of patients in the appointment system.
- Make bookings for radiotherapy treatments in collaboration with the radiographic staff.
- Arrange patients' appointments and provide summaries, and assist in arranging hospital transport and outpatient clinic appointments as required.
- Be able to work flexible hours to support effective service provision.
Job responsibilities
- As a Radiotherapy Aide, you will be a valued member of the radiotherapy team, providing essential administrative, clerical, and reception support.
- You will help ensure our department remains safe, welcoming, and well-organised while delivering an excellent experience for patients attending treatment.
- Often one of the first people our patients meet, you will be a warm and approachable presence, helping to create a positive and reassuring environment during what can be a challenging time in their lives.
What we're looking for
- Organised, efficient, and able to work effectively in a busy environment.
- Friendly, approachable, and committed to excellent patient care.
- An excellent communicator with strong interpersonal skills.
- IT literate and confident using digital systems.
- Interested in working within a healthcare setting that combines compassionate care with advanced technology.
Working Hours
- Part-time, Monday to Friday, with some weekend shifts.
Benefits
- Competitive salary of £31,066 per annum.
- A wide range of staff benefits, learning and development opportunities, and clear career pathways.
- Opportunities to work flexibly across a range of areas and specialities.
Person Specification
- General education to GCSE Grade 4 or above or equivalent.
- GCSE English Language & Mathematics Grade 4 or above or equivalent.
- Experience of working in client-facing roles.
- Experience of working with computer systems to manage bookings or similar.
- Ability to use initiative and work with minimal supervision.
- Ability to make decisions, organise and prioritise own workload.
- Evidence of commitment to customer care initiatives.
- Computer literate with associated keyboard skills.
- Demonstrate ability to share information and work collaboratively as part of a team.
- Ability to organise and maintain records.
- Commitment to personal development.