Adult English Language and Literacy Intake Advisor (Wakefield Library - Bronx)

The Adult English Language and Literacy (AELL) program at The New York Public Library (NYPL) seeks an Intake Advisor to work at the Wakefield Library in the Bronx.

As an Intake Advisor, you will play a crucial role in recruiting new students, determining eligibility through testing and interviews, monitoring attendance, and student retention.

Responsibilities:

• Provide case management services to students, including running information sessions, organizing intake appointments, assessments, and placement in classes
• Monitor student progress, follow up with students who have attendance problems, and encourage continuation in the program
• Input data into program and Library databases, including client personal contact information, assessment results, attendance, and educational and employment outcomes
• Test students at the end of each cycle
• Maintain paper record files for each student as per NYSED requirements
• Conduct outreach among various city and non-profit agencies to increase student enrollment and build relationships with community partners
• Connect adult students with needed and available community resources

Requirements:

• Bachelor's degree in education, English, literacy, or a related field
• Certification in Best Plus and TABE (required within the first 3 months of employment)
• At least 1 year of administrative and/or instructional experience working with non-native English speaking adult learners
• Proficiency with data entry and utilization of various databases
• Knowledge of community resources and counseling/social services for high needs populations
• Intermediate knowledge of Microsoft Office and Google Drive
• Excellent written and verbal communication skills
• Ability to work with culturally-diverse communities
• Ability to work independently and collaboratively

Benefits:

• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Flexible scheduling

Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive