Customer Engineer, APAC

About OpenRouter

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers,without lock-in, capacity constraints, or unnecessary cost.

About the Role

As a Customer Engineer, you'll be the technical quarterback for OpenRouter's enterprise sales cycles. You'll partner with account executives to conduct discovery, deliver compelling demos, architect solutions, and overcome technical objections.

Responsibilities

• Lead technical discovery calls to understand prospects' AI/ML architecture, use cases, and requirements, and assess technical fit across API integration, model requirements, data residency, and compliance.
• Develop expertise in OpenRouter's products and solutions, design customized demonstrations, and manage proof-of-concept environments that show how OpenRouter can solve prospects' specific business problems.
• Partner with AEs throughout the sales cycle from discovery through close, including responding to proposals and technical questions and presenting at customer meetings, QBRs, and executive briefings.
• Address technical objections and competitive positioning, and support negotiations on technical terms, SLAs, and implementation timelines.
• Provide feedback to Product and Engineering on feature requests, competitive gaps, and market requirements to inform roadmap prioritization.
• Support technical onboarding and adoption for APAC customers and serve as the regional point person for account health, partnering with US-based teams to identify technical blockers and adoption risks.
• Assist customers with technical issues during APAC business hours, including hands-on API and code-level debugging and minimal reproductions, with handoffs to US-based Support and Engineering for deeper investigation or off-hours coverage.

Requirements

• 5+ years as Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS/API/Infrastructure platforms.
• Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure, including reading and debugging code and troubleshooting API integrations.
• Excellent presentation skills with the ability to explain complex technical concepts to varied audiences.
• Customer-first mindset with a genuine desire to help customers succeed and willingness to balance a primary pre-sales focus with technical adoption, account health, and initial support responsibilities as needed.
• Ability to operate autonomously as a foundational regional contributor while collaborating closely with a globally distributed team.
• Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms is a plus.