Description
The Market Area Coordinator (MAC) serves as the strategic market leader and primary connection point between Ford strategy, MarketSource execution, market intelligence, and dealer outcomes.
The MAC is responsible for translating Ford's technician workforce priorities into a coordinated market strategy, establishing priorities for the TCS team, allocating resources based on dealer need and opportunity, and ensuring measurable improvement in technician workforce outcomes.
The MAC provides strategic oversight and governance for six TCS resources while maintaining alignment with Ford Regional Teams, dealer leadership, training and education partners, New Ford Tech, and other relevant Ford business partners.
Responsibilities
- Market Strategy & Workforce Planning: Own the workforce strategy for the assigned market and establish priorities based on dealer needs, workforce data, market intelligence, and Ford strategic objectives.
- TCS Leadership & Governance: Provide strategic direction, coaching, prioritization, and performance governance for TCS resources.
- Ford & Strategic Partner Alignment: Serve as the primary market-level connection point between MarketSource and Ford stakeholders.
- Dealer Escalation & Strategic Intervention: Serve as the escalation point for significant or complex dealer workforce challenges.
- Market Performance & Accountability: Own the performance of the assigned market and ensure TCS activities translate into measurable dealer outcomes.
- Market Intelligence & Continuous Improvement: Use data, dealer feedback, and TCS insights to identify opportunities to improve the overall program.
Qualifications
- Associate's degree required
- 2–5+ years of professional experience in automotive or manufacturing environment
- Ability and willingness to travel frequently (approximately 65%), including overnight and out-of-state travel
- Strong understanding of dealership Parts and Service operations, technician productivity, and service capacity
- Experience in project or program management and business planning
- Ability to work independently, prioritize effectively, follow through, and solve problems quickly
- Willingness to relocate now or in the future
- Valid, unrestricted driver's license
Benefits
- Immediate medical, dental, vision, and prescription drug coverage
- Paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year's Day
Salary
- Salary grade 5: $65,100-$109,300
- Salary grade 6: $74,300-$124,500
- Salary grade 7: $86,600-$144,900
- Salary grade 8: $99,100-$166,200