Description
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions.
Day-to-day coaching and weekly reviews will be provided by Senior Consultants with managers and senior managers overseeing long term performance and training.
Key Responsibilities:
- Manage a range of immigration matters in assigned countries for a specific portfolio of clients under moderate supervision
- Liaise with third-party vendors and clients to ensure cases are on track
- Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager
- Update stakeholders on milestones
- Keep key clients up to date with developments in local immigration law/processes
- Coordinate additional services with other internal teams where applicable
- Exercise judgement in identifying and escalating matters to line managers' attention
- Answer existing and prospective client queries, hosting consultation calls when applicable
- Document review
- Ad-hoc project work to streamline/improve processes
- General administrative support as required
Requirements:
- Experience in Spanish immigration matters
- Spanish language skills
- Excellent communication skills
- Ability to manage your own time and caseload
- Previous experience of managing a high volume of work in a fast-paced environment
- Strong customer service skills
- Previous customer-facing experience
- Previous case/project handling experience
What We Offer:
- Competitive salary
- Comprehensive benefits package, including health and wellness, lifestyle and savings, protection and security, time away from work, and professional development
- Hybrid work arrangements
Our Company: Fragomen is a global immigration services provider that helps individuals and businesses transcend borders, unlocking opportunities around the world.