Description
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
At Howden - Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth.
We're looking for a friendly and customer-focused Customer Renewal Advisor to join our successful Commercial Schemes team, supporting our specialist landlord insurance brand, Protect My Let. This is a fantastic opportunity to join a welcoming and collaborative team where you'll work with an established portfolio of clients, helping them find the right insurance solutions and ensuring they receive an exceptional experience at every stage of their journey.
Responsibilities
- Building and maintaining positive relationships with customers, insurers and colleagues
- Contacting existing clients regarding their policy renewals
- Understanding customers' needs and identifying the most suitable insurance solutions
- Delivering a high level of service through phone and email interactions
- Handling customer enquiries promptly, professionally and accurately
- Processing renewals, policy adjustments and related administration
- Preparing and issuing policy documentation
- Working towards individual and team objectives while maintaining excellent customer outcomes
- Identifying opportunities to enhance customer cover and provide additional value where appropriate
Requirements
- Experience in a customer-facing, sales, renewals or administrative role
- Confidence communicating with customers over the phone and building rapport
- A positive, proactive and customer-focused approach
- Strong organisational skills and attention to detail
- The ability to manage multiple priorities and meet deadlines
- Good literacy, numeracy and IT skills
- Experience identifying opportunities to add value for customers would be beneficial, but not essential
Qualifications
- GCSEs (or equivalent), including Maths and English
- A Levels desirable but not essential
- Cert CII qualification desirable but not required
Benefits
- Join a supportive and friendly team environment
- Work with an established customer portfolio rather than generating new business from scratch
- Gain valuable experience within a leading insurance broker
- Access learning and development opportunities to support your career growth