FBS Quality Analyst (Call Center)

Our Client, a leading US insurer, seeks a FBS Quality Analyst to ensure the effectiveness of quality programs and business operations controls.

The successful candidate will serve as the first line of defense to identify problems in the quality system process and present effective solutions to leadership.

Key responsibilities include:

• Supporting business operations in implementing quality-related initiatives
• Troubleshooting quality concerns and recommending action items
• Providing oversight to ensure compliance with underwriting, compliance, financial controls, and company policy
• Analyzing audit results and creating audit summaries
• Collaborating with business stakeholders to support programs and controls
• Advising on corrective action measures based on audit results and compliance reviews

Requirements:

• High school diploma or equivalent required; Bachelor's degree preferred
• Bilingual proficiency in English and Spanish required
• 2+ years of experience as a Quality Analyst or similar role within a Contact Center
• Leadership experience and experience in insurance or a related field are pluses
• Microsoft Office proficiency

Benefits include:

• Competitive salary and performance-based bonus
• Comprehensive benefits package, including grocery vouchers, restaurant vouchers, and private health insurance
• Dynamic and inclusive work culture within a globally renowned group
• Paid Time Off and Training & Development opportunities