Head of Quality Assurance and Business Analyst (PLUK)

Prudential's purpose is to be partners for every life and protectors for every future.

This role leads a hybrid team of Business Analysts and Quality Assurance professionals (10 or more members) within the Engineering and Business Analysis Team.

A. Business Analysis

• Lead the requirements gathering and analysis process across business units, ensuring business needs are well-defined, traceable, and aligned with strategic objectives.
• Translate complex business and regulatory requirements into functional and technical specifications for system development and integration.
• Collaborate closely with stakeholders,including business users, project managers, architects, and developers,to ensure clarity, feasibility, and alignment of requirements.
• Oversee the creation and maintenance of Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Process Flow Diagrams.
• Drive the prioritization and backlog management of business requirements, ensuring timely and value-driven delivery of enhancements and projects.
• Provide domain expertise in life insurance products, policy administration systems, and regulatory compliance, ensuring that solutions meet both operational and industry standards.
• Facilitate requirements validation sessions, user acceptance testing (UAT) coordination, and sign-off activities with business stakeholders.
• Identify process gaps and propose business process improvements or digital transformation opportunities in collaboration with IT and business leaders.
• Mentor and coach Business Analysts to strengthen analytical and communication capabilities, ensuring consistent standards and documentation quality.

B. Quality Assurance

• Supervise QA activities to ensure thorough test planning, execution, and reporting across assigned projects.
• Review and approve test plans, test cases, and test strategies to confirm alignment with business and system requirements.
• Ensure defect management and tracking via JIRA (and JIRA Xray), collaborating with development teams for timely resolution.
• Promote and enforce QA best practices, including automation opportunities and continuous improvement initiatives.
• Identify and mitigate quality risks early in the project lifecycle to minimize business impact.
• Ensure compliance with data privacy, information security, and insurance regulatory standards throughout the testing process.
• Support the evaluation and implementation of QA tools, frameworks, and platforms to optimize efficiency and test coverage.
• Drive alignment between the BA and QA functions to ensure end-to-end traceability from requirements to test validation.